The Rental Process
Bookings for all listings are Weekly, Saturday-to-Saturday (with a couple of Sun-Sun properties). We cannot accommodate nightly, partial or split weeks, and, due to the large volume of inquiries we receive, we may not reply to such requests.
Request a booking: When you are ready to book the cottage of your choice, we'll need some basic information:
Name of person(s) entering into the Rental Agreement
Preferred email address - we do most communications via email and online
Home mailing address
Phone numbers (especially cell phones you may use while traveling)
A description of your party - number of adults, children (with ages) and specific info on pets
Confirmation of Reservation: We'll confirm your requested week(s) with the owners and email confirmation to you and a link to your customized Rental Agreement is an online document (via our online signature service, EchoSign). You can eSign it online with a few clicks of your mouse, and when the owners have signed, you will receive a completed copy by email.
Initial Payment: for current-year bookings, 50% of the rent is due within 7 days of booking (or immediately via PayPal for last-minute bookings), payable to Acadia Cottage Rentals (ACR)--we accept personal or company checks, money orders (mail to ACR, PO Box 949, Bar HArbor ME 04609), bank transfers (with $10 fee) and by credit card through PayPal (with their fees added). If this first payment is not received by the due date noted on the Rental Agreement, the booking may be cancelled at owners' discretion. For bookings for next season, the amount of the security deposit is due within 7 days; 50% of the rent is due on Jan 15, and the balance is due 30 days prior to the check-in date. Normally no reminders are sent, as the amounts and dates due are on all email posts and the rental agreement itself.
We'll confirm completion of the Agreement and any payments received by email.
Final Payment due thirty days prior to arrival: The final payment includes the remaining balance of rent, ME Lodging Tax (9% on rent and fees) and the refundable Security Deposit and is due at least 30 days prior to your arrival (immediately for last-minute bookings); the due date and amount is noted on your Rental Agreement and on our confirmation posts. If payment is not received by that date your booking may be cancelled without refund of any prior payment and the cottage rented to another party.
Directions & Entry Info: Once full payment has been received, we'll email a Google Map link with directions, entry/key information, emergency contact and other information.
Cancellations: When you book a cottage, it is marked unavailable on our booking calendars, removed from the rental market and subsequent requests to book it are refused. For that reason, after a Rental Agreement is completed requests for cancellation will be accepted but are not refunded unless we are able to re-rent the cottage for the same term. Every effort will be made to do so, but we cannot guarantee success. If you cancel after sending the initial payment but before making the final payment, the full amount of the Rental Agreement remains due and payable unless the term is re-rented. If we are able to re-book, a refund of payments, less a cancellation fee of $50, is sent when that new booking is paid in full.
Arrival: Check-In time is noted on your rental agreement--either 3 PM or 4 PM--and allows time for cleaning after the previous guests' departure. Please don't ask to arrive or store belongings early, as it disrupts the cleaners work.
During your visit: No smoking is permitted in any cottage. Pets, where approved, must be under control at all times (including excessive barking) and yard & grounds must be cleaned of pet debris promptly. Further restrictions may be posted in the cottage. Please do not bring pets that are unfriendly to people or other pets or which have a history of excessive barking, disruption or damage (carpets, screens, doors, furniture, bedding, etc.). You will be charged for damages or extra cleaning required due to pets.
If any problems arise with your cottage, call the designated contact posted in the cottage, call us during (preferably during office hours, 9 AM -6 PM) at 207-460-1000 or email to [email protected]. Most cottages will have lots of printed information available on the Mt. Desert Island area and Acadia National Park itself; if you have specific questions and can't find the information you need, give us a call and we'll try to provide it (or point you in the right direction).
QUIET HOURS are 10 PM to 8 AM, and please maintain peace and quiet suitable to the location of the premises at all times.
Please report unsafe or deficient conditions promptly; comments about the property or our services are welcomed and can be delivered in writing on the welcome letter we provide, emailed or by phone.
Departure: Check-Out time for most properties is no later than 10 AM; your reponsibilites at departure are noted in detail on your Rental Agreement, and include the following:
The premises should be left in a CLEAN & ORDERLY condition.
Used dishes, cookware and equipment should be washed and stored and counters and tables wiped clean.
Trash and recyclable bottles & cans should be bagged separately and placed in designated containers.
Floors should be free of debris ("broom clean"...cleaners will vacuum and mop) and moved furniture carefully put back in place, taking care not to damage wood floors.
Used bed linens should be stripped and piled unfolded in the bedrooms and used towels/bath mats piled in the bathrooms/tubs; if washer/dryer are provided, it is requested that a load of used linens be started (according to cottage instructions and unless posted otherwise).
Check for personal belongings.
Return keys to their original location and leave entry doors as they were on arrival.
Security Deposit Refunds: After your departure, the cottage will be inspected by cleaners, owners or agents and any damages or other notable conditions discovered will be reported to the owners, who will consult with ACR and owners to determine charges to be applied against the Security Deposit. Charges will be deducted prior to refund of any balance remaining and will be itemized. When the Security Deposit is released by the owners, it is refunded by eCheck via the Deluxe/VerifyValid system, emailed 10 days after the end of the booking term.
If you wish to visit the same cottage again next season, please let us know within one week of departure so we can process the booking and secure your preferred week(s)--we can carry your released Security Deposit to next season's booking and make the first rent payment (50%) due on Jan 15. Cottages may fill the peak season far in advance--if you don't let us know you want to return we can't promise availability even if you are a repeat guest.
We invite your comments and suggestions, and look forward to serving as your agent for future visits. Our goal is to make every visit to this beautiful area as enjoyable and carefree as possible for our clients. We want to be YOUR PLACE IN ACADIA!